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Exchange an item

You can exchange an item(s) within 14 days of the date of receipt of the original item(s). Please note that the returned item(s) should only be tried on. Me&i don’t refund item(s) that has been worn or washed, is soiled from hair or dirt or smells of food, perfume or other strong scents. Underwear, socks and packaged beauty products with broken seal cannot be exchanged.

Quickest way to return your exchange please do the following steps:

  • Please complete the return note that accompanied your delivery with all relevant information and place it within the parcel. If the return note is missing, you can download it here.
  • Wrap and seal your parcel securely and stick the return label on the outside of the parcel. Use the return label since this is traceable and me&i takes responsibility for any transportation risks, when using the return label.
  • Take your parcel to a RoyalMail Postoffice and please keep the receipt as your proof of postage.
  • Return fee of £3,99 will be charged subsequently.

Please be so kind and deduct the amount for the item you are returning and only pay for those items you are keeping, including the £3,99 shipping fee on the original invoice. Upon delivery of any required exchange item(s), a new enclosed invoice will be accompanied.

If you paid your order by using a credit card, then it will be possible to exchange your item(s) to a size up or size down but not exchange it for another item. When returning an item for a refund, that you paid by using a credit card, please see more information under “Returns”.

If you are missing your return label, please contact us at and we will assist you further with this.

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